Pick-Up Policy

When making arrangements to pick up merchandise, please call ahead. 

We will gladly assist you in loading your merchandise, and supply twine that you may use to secure it. However, for liability purposes, Gary’s Furniture associates will not tie down your trunk or secure any merchandise to your vehicle. 

Service Policies 

At Gary’s Furniture we are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in the manufacturer’s warranty. 

Gary’s Furniture reserves the right to: 

1. Inspect damaged merchandise 

2. Provide service in your home, our warehouse or at the factory. 

3. Furniture replacements require authorization by the manufacturer. Should a replacement be authorized and the original product is no longer available, you will be authorized to reselect any item up to the original purchase amount. If your original was purchased on a special finance promotion, your replacement items will qualify for the same finance promotion. 

There are no refunds, exchanges or service calls provided on clearance merchandise. 

Manufacturers of upholstery fabrics do not guarantee their products for shrinkage, color fastness, pilling or durability. Therefore, we cannot guarantee fabrics. All our bedding manufacturers’ warranty against structural defects. This warranty is between you and the manufacturer, and all manufacturer decisions are final. No manufacturer warrants or guarantees comfort, nor can Gary’s Furniture. Bedding cannot be exchanged or returned without authorization from the manufacturer. Acceptance of the delivery of any bedding finalizes the sale and no pick-ups, returns, or refunds can be made. 

Some manufacturers have extended warranties against defective parts. Manufacturers’ warranties are subject to transportation and labor fees. If you relocate to an area outside of the normal service areas and are in need of repair on an item, please note that it becomes your responsibility to contact the manufacturer of the product directly, work through a local dealer to get their warranty work done or return the product to Gary’s Furniture for repairs with the responsibilities of all shipping, handling, and freight charges. 

Exchanges and Returns

Purchase of in-stock merchandise may be returned only at the sole discretion of the store management and only within ten calendar days from the date of purchase. When a return is granted, up to a 50% restocking fee may apply, and refunds will be granted only in the form of in-store credit. All purchases of in stock or special orders must be paid in-full on or before delivery. Any exchange or return of merchandise is subject to inspection by Gary’s Furniture to ensure merchandise is returned in its original condition. The original condition includes but is not limited to: no signs of wear and tear and no scratches, nicks, dents, stains, pet hair, smoke damage or missing parts. Merchandise in your home for longer than 10 days cannot be returned.  

SPECIAL ORDERS: 

This merchandise is being made especially for you. All special orders are final – No refunds, returns or cancellations will be accepted. A deposit of 20% is required on all special orders. Special orders of ottomans, pillows, fabric yardage, and parts orders out of warranty, require payment in full in advance. Special orders take approximately eight to ten weeks. Gary’s Furniture is not responsible for manufacturer or shipping delays. Your patience is appreciated. 

BEDDING: 

Acceptance of the delivery of any bedding finalizes the sale and no pick-ups, returns, or refunds can be made. We may offer to pick up used mattresses and box springs at no additional charge with the purchase of premium bedding, but we reserve the right to refuse pick-up on any items that our delivery drivers deem to be in an unacceptable condition.

MANUFACTURER WARRANTY:

Product warranties are offered by Manufacturers, not Gary’s Furniture. We will work with you and our manufacturing partners to work through any quality or warranty issues.